Privacy policy

Information We Collect

BagLui collects personal information to process orders, provide customer support, and improve our services. The categories of information we collect include:

Information You Provide to Us

  • Order and Account Information: Full name, email address, phone number, shipping and billing address, order details, and purchase history when you place an order or create an account.
  • Payment Information: Payment card details and billing information, processed securely through third-party payment processors. We do not store complete payment card numbers on our servers.
  • Communication Information: Information you provide when you contact us for customer support, leave reviews, or communicate with us through email, phone, or other channels.

Information Collected Automatically

  • Device and Usage Information: IP address, browser type and version, operating system, device identifiers, referring/exit pages, pages viewed, time spent on pages, and other usage statistics when you visit our website.
  • Location Information: General geographic location based on your IP address.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies as described in the "Cookies and Tracking Technologies" section below.

Information from Third Parties

We may receive information from third-party service providers such as payment processors, shipping carriers, and fraud prevention services to help us process your orders and protect against unauthorized transactions.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing and Fulfillment: To process, confirm, and deliver your orders, including communicating with shipping carriers and providing you with tracking information. Our standard delivery time is 3-5 working days.
  • Payment Processing: To process payments and prevent fraud. Payment information is handled by secure third-party payment processors.
  • Customer Support: To respond to your inquiries, provide customer service, process returns and exchanges under our 30-day return policy, and handle any issues with your orders.
  • Communication: To send you order confirmations, shipping notifications, delivery updates, and other transactional communications related to your purchases.
  • Website Improvement: To analyze how visitors use our website, understand customer preferences, improve our product offerings, and enhance the overall shopping experience.
  • Security and Fraud Prevention: To detect, prevent, and investigate fraud, unauthorized access, and other illegal activities, and to protect the security and integrity of our website and services.
  • Marketing (With Your Consent): To send promotional emails, newsletters, and special offers about our products if you have opted in to receive such communications. You can unsubscribe at any time using the link in our emails.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

How We Share Your Information

We do not sell your personal information. We may share your personal information with the following categories of third parties:

Service Providers

  • E-commerce Platform: Our website is hosted on Shopify. Shopify provides us with the online platform that allows us to offer products to you. Your data may be stored through Shopify's data storage, databases, and applications.
  • Payment Processors: Secure third-party payment gateways that process credit card and other payment transactions on our behalf.
  • Shipping and Delivery Carriers: Shipping companies that deliver your orders. We provide them with your name, shipping address, phone number, and order details necessary for delivery.
  • Analytics Providers: Services such as Google Analytics that help us understand how visitors interact with our website and improve user experience.
  • Marketing and Communication Tools: Email marketing platforms and customer relationship management tools that help us communicate with you about your orders and, with your consent, send promotional materials.
  • Fraud Prevention and Security Services: Services that help us detect and prevent fraudulent transactions and protect our website security.

These service providers are contractually obligated to use your personal information only to provide services to us and are required to maintain the confidentiality and security of your information.

Business Transfers

If BagLui is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Legal Requirements

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with legal obligations, court orders, or legal processes;
  • Enforce our Terms of Service or other agreements;
  • Protect the rights, property, or safety of BagLui, our customers, or others;
  • Detect, prevent, or investigate fraud, security breaches, or illegal activities.

Cookies and Tracking Technologies

BagLui uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, remember your preferences, and optimize performance.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly. These cookies enable core functionality such as security, network management, shopping cart operations, and accessibility. You cannot opt out of these cookies.
  • Analytics and Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. These cookies allow us to count visits, identify traffic sources, and measure website performance so we can improve our services.
  • Functionality Cookies: Enable the website to remember choices you make (such as your language preference or region) and provide enhanced, more personalized features.
  • Advertising and Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our advertising campaigns. These cookies may be set by third-party advertising partners.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages, including:

  • Google Analytics: To analyze website usage and visitor behavior.
  • Social Media Platforms: If you share content from our website on social media, those platforms may set cookies.
  • Advertising Networks: To deliver targeted advertisements based on your browsing activity.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features. To learn more about how to manage cookies, visit your browser's help section or visit www.allaboutcookies.org.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want your online activity tracked. Because there is no common understanding of how to interpret DNT signals, our website does not currently respond to DNT browser signals. We do, however, provide you with choices about the collection and use of your information as described in this Privacy Policy.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Categories of Personal Information We Collect

As described in the "Information We Collect" section above, we collect the following categories of personal information:

  • Identifiers (name, email address, phone number, IP address, device identifiers);
  • Commercial information (purchase history, order details, payment information);
  • Internet or network activity (browsing history, interactions with our website);
  • Geolocation data (general location based on IP address);
  • Inferences (preferences and characteristics derived from your activity).

Your California Privacy Rights

California residents have the following rights under the CCPA/CPRA:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you. You may request this information up to twice in a 12-month period.
  • Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations).
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under California law (see the "Do Not Sell or Share My Personal Information" section below).
  • Right to Limit Use of Sensitive Personal Information: If we use or disclose sensitive personal information for purposes other than those permitted by law, you have the right to limit such use or disclosure.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service for exercising your privacy rights.

Do Not Sell or Share My Personal Information

We do not sell your personal information in the traditional sense of exchanging it for money. However, under the broad definition of "sale" and "sharing" in California law, certain activities may be considered a "sale" or "sharing" of personal information, such as:

  • Allowing third-party analytics and advertising services to collect information about your browsing activity through cookies and similar technologies for targeted advertising purposes.

If you are a California resident and wish to opt out of these activities, you may do so by:

  • Contacting us using the information in the "How to Exercise Your Rights" section below;
  • Adjusting your cookie preferences through your browser settings or any cookie consent tools we provide;
  • Using an opt-out preference signal such as the Global Privacy Control (GPC), which we recognize as a valid request to opt out on the browser or device where it is enabled.

We do not knowingly sell or share personal information of consumers under 16 years of age.

Authorized Agents

California residents may designate an authorized agent to make requests on their behalf. To designate an authorized agent, please provide written authorization signed by you and the agent. We may require the agent to verify their identity and authority, and we may also require you to verify your identity directly with us or confirm that you provided the agent permission to submit the request.

How to Exercise Your Privacy Rights

To exercise any of the privacy rights described in this policy (including California consumer rights), please contact us using one of the following methods:

  • Email: contact@baglui.shop
  • Phone: 3052182150
  • Mail: BagLui, 1410 W Alabama Ave, Sweetwater, TX 79556, United States

When you submit a request, we will need to verify your identity to protect your personal information from unauthorized access. We may ask you to provide information such as your name, email address, phone number, and order history to match against our records. For certain requests, we may require additional verification.

We will respond to verifiable requests within the time periods required by applicable law—generally within 45 days for California requests, with the possibility of a 45-day extension if necessary. If we require additional time, we will notify you of the reason and extension period.

What to Include in Your Request

To help us process your request efficiently, please provide the following information:

  • Your full name, email address, phone number, and mailing address;
  • A description of the specific right you wish to exercise (e.g., access, deletion, correction, opt-out);
  • Sufficient detail to allow us to locate your information in our records;
  • If you are using an authorized agent, proof of written authorization.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention period depends on the type of information and the purpose for which it is used:

  • Order and Transaction Data: We retain order information, shipping details, and purchase history for as long as necessary to process your order, provide customer support, handle returns under our 30-day return policy, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. This is typically for a period of at least seven years to meet legal and regulatory requirements.
  • Account Information: If you create an account, we retain your account information until you request deletion or until your account has been inactive for an extended period (typically three years or more).
  • Marketing Communications: We retain your contact information for marketing purposes until you opt out of receiving such communications.
  • Website Usage Data: Analytics and usage data are typically retained for a shorter period (e.g., 26 months for Google Analytics data) and may be aggregated or anonymized for longer-term analysis.
  • Legal and Security Data: Information necessary for fraud prevention, security, and legal compliance may be retained for longer periods as required by law or to protect our legitimate interests.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

Data Security

BagLui takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction.

Our security measures include:

  • Secure Socket Layer (SSL) encryption technology to protect data transmitted between your browser and our website;
  • Secure storage of data on servers maintained by reputable service providers with industry-standard security practices;
  • Payment information processed through PCI-DSS compliant third-party payment processors; we do not store complete payment card numbers on our servers;
  • Access controls that limit access to personal information to authorized personnel who need it to perform their job functions;
  • Regular security assessments and updates to protect against emerging threats;
  • Policies and procedures for responding to data security incidents.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk. If you have reason to believe that your interaction with