Shipping policy
Shipping Destinations
BagLui currently ships to all 50 states within the United States and select international destinations. If you are unsure whether we ship to your location, please contact us at contact@baglui.shop or call 305-218-2150 before placing your order.
Shipping Costs
We are pleased to offer free shipping on all orders shipped within the United States. There are no minimum purchase requirements, and no shipping fees will be charged at checkout for domestic deliveries.
For international orders, shipping costs will be calculated at checkout based on the destination country, order weight, and selected carrier. International customers are responsible for all applicable customs duties, taxes, and import fees, which are not included in the shipping cost and must be paid directly to the carrier or customs authority upon delivery.
Processing and Handling Time
All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and U.S. federal holidays) after payment authorization and verification. Orders placed on weekends or holidays will begin processing on the next business day.
During peak shopping periods, promotional events, or product launches, processing time may extend slightly. We appreciate your patience and will notify you promptly if any delays occur.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Delivery Estimates
After your order is shipped, estimated delivery times are as follows:
- United States: 3–5 business days from the date of shipment
- International destinations: 7–15 business days from the date of shipment, depending on the destination country and customs clearance
These delivery estimates are based on carrier performance and normal operating conditions. Actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, customs processing, remote delivery locations, or high-volume shipping periods. Delivery estimates do not include the 1–3 business day processing time.
Total time from order placement to delivery typically ranges from 4–8 business days for domestic U.S. orders (processing + transit) and 8–18 business days for international orders.
Shipping Carriers and Methods
BagLui partners with reliable, industry-standard carriers to ensure safe and timely delivery of your order. Domestic shipments are typically handled by USPS, UPS, FedEx, or other reputable carriers, selected based on your location and the size of your order. International shipments are sent via USPS International, DHL, FedEx International, or other international carriers with tracking capability.
We select the most appropriate carrier and service level to balance speed, cost, and reliability. Customers do not choose the specific carrier; however, tracking information will identify the carrier handling your shipment.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email at the address provided during checkout. This email will include your tracking number and a link to the carrier's tracking portal, where you can monitor your package's progress in real time.
Please allow 24–48 hours after receiving the shipping confirmation for tracking information to become active and display updates in the carrier's system. If your tracking number does not show any updates after 48 hours, please contact us at contact@baglui.shop or 305-218-2150.
Split Shipments
In some cases, items within a single order may ship separately if they are located in different warehouses, require different handling, or if partial inventory is available. If your order is divided into multiple shipments, you will receive separate tracking numbers for each package, and no additional shipping charges will apply.
All items will be shipped to the same delivery address you provided at checkout. If you have questions about a split shipment, please contact us.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at the time of checkout. Please double-check your shipping address, apartment or suite number, and contact phone number before submitting your order.
BagLui is not responsible for orders that are lost, returned, or delayed due to incorrect, incomplete, or undeliverable addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping fees may apply for reshipment to a corrected address.
If you realize you have entered an incorrect address after placing your order, please contact us immediately at contact@baglui.shop or 305-218-2150. We will attempt to update the address if the order has not yet shipped, but we cannot guarantee changes once the carrier has received the package.
Delayed, Lost, or Missing Packages
While we work with reliable carriers, delays can occasionally occur due to weather, carrier volume, or other unforeseen circumstances. If your package has not arrived within the estimated delivery window, please take the following steps:
- Check the tracking information provided in your shipping confirmation email for the latest status and any delivery exceptions.
- Verify that the shipping address on file is correct and that the package was not delivered to a neighbor, building office, or secure location.
- Contact the shipping carrier directly using the tracking number to inquire about the package location or file a carrier claim if applicable.
- If you are unable to resolve the issue with the carrier, contact BagLui at contact@baglui.shop or 305-218-2150, and we will assist you in locating your package or determining next steps.
For packages marked as "delivered" by the carrier but not received by you, please check with household members, neighbors, building management, or any alternate delivery locations (such as a porch, garage, or mailroom). Carriers sometimes mark packages as delivered slightly before final drop-off. If the package does not appear within 24 hours of the "delivered" scan, please contact us immediately.
BagLui will work with you and the carrier to resolve delivery issues as quickly as possible. Depending on the circumstances and carrier investigation results, we may offer a replacement or refund in accordance with our policies and applicable law.
Damaged or Defective Items
We take great care in packaging all orders to ensure they arrive in excellent condition. However, if your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery at contact@baglui.shop or 305-218-2150.
To expedite your claim, please provide:
- Your order number
- A description of the damage or defect
- Clear photographs of the damaged item(s), packaging, and shipping label
We will review your claim promptly and, if approved, offer a replacement, exchange, or refund as appropriate. Damaged or defective items may need to be returned to BagLui; we will provide a prepaid return label if a return is required.
International Shipping, Customs, Duties, and Taxes
BagLui ships to select international destinations. International customers are responsible for all customs duties, import taxes, VAT, and any other fees imposed by their country's customs authority. These charges are determined by the destination country and are not included in your order total or shipping cost.
International shipments may be subject to customs inspection and clearance, which can add time to the delivery process. BagLui is not responsible for delays caused by customs processing or for any customs duties or taxes assessed by the destination country. Customers should contact their local customs office for specific information about import regulations and fees.
Refused shipments or packages returned due to unpaid customs fees may be subject to restocking fees and will not receive a full refund for the original shipping cost.
For questions about international shipping, customs requirements, or estimated duties and taxes, please contact us before placing your order.
Undeliverable or Returned Packages
If a package is returned to BagLui as undeliverable due to an incorrect address, multiple failed delivery attempts, refusal of delivery, or unpaid customs fees, we will contact you using the email or phone number on file. You may be responsible for additional shipping fees to resend the package to a corrected or alternate address.
Refunds for returned undeliverable packages will be issued minus the original outbound shipping cost (if applicable) and any restocking or processing fees, in accordance with our Return Policy.
Address Changes After Shipment
Once an order has been dispatched and is in the carrier's possession, BagLui cannot modify the shipping address. You may contact the carrier directly using your tracking number to request an address correction or delivery hold, subject to the carrier's policies and any applicable fees.
BagLui is not responsible for packages delivered to the original address provided at checkout or for any fees charged by the carrier for address changes or delivery rerouting.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on size, weight, or applicable regulations. BagLui does not ship to P.O. boxes, APO/FPO/DPO addresses, or certain remote locations where carrier service is unavailable. If your address cannot be serviced, we will contact you to arrange an alternate delivery address or issue a refund.
Contact Us for Shipping Questions
If you have questions about shipping rates, delivery times, tracking, or any shipping-related issue, please contact BagLui:
BagLui
1410 W Alabama Ave
Sweetwater, TX 79556
United States
Email: contact@baglui.shop
Phone: 305-218-2150
Our customer service team is available to assist you and will respond to inquiries as promptly as possible.
This Shipping Policy is effective as of the date of publication and may be updated from time to time. Continued use of the BagLui website constitutes acceptance of the current Shipping Policy.