Refund policy

Return Window

At BagLui, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of receiving your order. Please note that there is no statutory cooling-off period for online purchases under US federal law—this 30-day return window is our own store policy designed to give you peace of mind when shopping with us.

Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging with all tags attached
  • You must provide proof of purchase (order number or receipt)
  • The return must be initiated within 30 days of the delivery date

Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned:

  • Perishable goods
  • Personal care items, hygiene products, or intimate apparel
  • Items marked as final sale or clearance
  • Gift cards
  • Customized or personalized items

How to Initiate a Return

To start a return, please contact our customer service team:

Email: contact@baglui.shop
Phone: (305) 218-2150

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a return authorization and detailed instructions on how to send your item back.

Return Address

Once your return is authorized, please send the item(s) to:

BagLui
1410 W Alabama Ave
Sweetwater, TX 79556
United States

We strongly recommend using a trackable shipping service or purchasing shipping insurance. BagLui cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged in transit back to us.

Return Shipping Costs

For standard returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs. Shipping fees are non-refundable.

However, if your item is defective, damaged, or we shipped the wrong item, BagLui will cover the cost of return shipping. Please contact us immediately so we can arrange a prepaid return label.

Refund Method and Timing

Once we receive your returned item, our team will inspect it to ensure it meets our eligibility requirements. We will notify you by email once we have received and inspected your return.

If your return is approved:

  • Your refund will be processed within 5–10 business days
  • The refund will be issued to your original payment method
  • Depending on your bank or credit card company, it may take an additional few business days for the refund to appear in your account
  • Original shipping charges (if any) are non-refundable, except in cases where we made an error

If your return is not approved, we will contact you to explain why and, if you wish, return the item to you at your expense.

Partial Refunds

In some situations, only partial refunds may be granted:

  • Items showing obvious signs of use or wear
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or style, please return the original item for a refund and place a new order for the item you want. This ensures you receive your preferred item as quickly as possible.

If you received a defective or damaged item, please contact us immediately—we will send a replacement at no additional cost to you.

Damaged, Defective, or Wrong Items

We take great care in packing and shipping your order, but occasionally mistakes or damage can occur. If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery:

Email: contact@baglui.shop
Phone: (305) 218-2150

Please include your order number and photographic evidence of the issue (showing the damage, defect, or incorrect item). We will review your claim and offer one of the following solutions at no cost to you:

  • A replacement item shipped free of charge
  • A full refund, including original shipping costs
  • A prepaid return label to send the item back

You will not be responsible for return shipping costs when the error or damage is our fault or the carrier's fault.

Order Cancellations

We process orders quickly to get your items to you as fast as possible. If you need to cancel your order, please contact us within 12 hours of placing your order:

Email: contact@baglui.shop
Phone: (305) 218-2150

If your order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has shipped, it cannot be canceled, but you may return it under our standard return policy once you receive it.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

  • Check your bank account or credit card statement again
  • Contact your credit card company—it may take some time before your refund is officially posted
  • Contact your bank—there is often processing time before a refund is reflected in your account
  • If you have completed all of these steps and still have not received your refund, please contact us at contact@baglui.shop or (305) 218-2150

Sale and Promotional Items

Items purchased on sale or with a promotional discount are eligible for return under the same terms as regular-priced items, unless explicitly marked as final sale. Final sale items cannot be returned or exchanged.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). For details on how we collect, use, and protect your data, and to exercise your rights (including the right to request deletion of your data or to opt out of the sale of personal information), please see our Privacy Policy or contact us at contact@baglui.shop.

Questions and Contact Information

If you have any questions about our Return & Refund Policy, need assistance with a return, or want to check the status of your refund, please reach out to us:

BagLui
1410 W Alabama Ave
Sweetwater, TX 79556
United States

Email: contact@baglui.shop
Phone: (305) 218-2150

Our customer service team is here to help ensure your shopping experience is smooth and satisfying.

Policy Updates

BagLui reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the updated policy.

Last updated: This policy is effective as of the date of publication on our website.